Coupon PopUp

Layla Mattress Return Survey

We’re sorry to hear that you’re considering returning your Layla Mattress, but we understand that everyone is different and our mattress may not be the right fit for you. To start the return process, please complete the form below. The reason we are asking for this information is to evaluate if there are any factors contributing to why you are getting a less than perfect night’s sleep.

This information allows us to evaluate your sleep conditions and make any recommendations that we think will help you get to the best night’s sleep, whether it be on a Layla or on the next mattress you try.

1.) How would you rate the firmness level of your mattress?

2.) How is the overall temperature of the mattress while sleeping?

4.) Do you use a mattress protector or mattress pad on your mattress?

6.) Please share your approximate weight.
100-150lbs150-200lbs200-275lbsabove 275lbsI'd prefer not to share

7.) What is your primary sleep position?
Side SleeperBack SleeperStomach Sleeper

8.) Did you speak with one of our sleep specialists before placing the order?

9.) Have you ordered any other online mattresses in the past?

If so, what model?

10.) Did you already order a replacement mattress?

Please provide any additional comments or reasons why you're not getting great sleep on your Layla Mattress. (Optional)

Information (Required):



Phone Number:


Order Number:


Which side do you sleep on?

Thank you for taking the time to provide us with this information. One of our Sleep Advisors will be in touch within the next 48 hours to advise you on the next steps. To learn exactly how the return process works, please check out our FAQ

Best Regards