Lifetime Warranty: Layla Sleep Inc. warranties that Layla brand products will be free from defects in material and workmanship that may compromise sleep quality for the life of the product as defined below.
This warranty covers only the original consumer purchaser for as long as he/she owns the product.
Mattress Warranty Exclusions and Limitations: This warranty applies only to the original purchaser and is valid if used properly. Proper use is defined as using the mattress on a firm, rigid and smooth surface that allows air ventilation and supports the entire mattress, INCLUDING THE CENTER, such as a slatted bed platform or box spring. Proper use also means that the product was not abused by the purchaser. This includes keeping the mattress properly protected and free of moisture.
This warranty does not apply to a purchaser’s personal comfort preferences, such as the firmness of the mattress, bed height, weight, etc., or to normal body impressions of 1″ or less.
Mattress Manufacturing Defects include: (a) seams coming apart; (b) visible permanent compression of the mattress surface greater than 1″.
Mattress Manufacturing Defects DO NOT include: (a) faults in the cosmetic appearance, such as wrinkles on the fabric (b) cosmetic changes that naturally occur over time, including natural blemishes in the fabric; (c) mattresses that may have been soiled, dampened, burned, stained or otherwise abused; (d) mattress dimension (width, length and or height) discrepancies of up to +-1″; and/or (h) appearance of mold on and/or infestation with vermin (such as bed bugs) due to improper and unsanitary care of the mattress. Also, we do not guarantee your new mattress will not have a scent. All natural and man-made materials can have a scent and often do. None of our materials have a toxic emission based on scientific, 3rd party verification. A natural occurring scent is not a warranty issue.
Voiding of Warranty
The following cases may void any and all warranties:
– Leaving the Layla mattress in the box for more than two weeks after receiving
– Using an inferior boxspring or foundation that doesn’t have the proper center support
– Using a metal bedframe that doesn’t have a center support bar
– Using the Layla mattress for any commercial use i.e. Hotels, motels, rental properties, hostels, dorms, schools, shelters, rooming and boarding homes, bread and breakfasts, airBnB properties, etc.
We will repair or replace the defective mattress or the defective component(s) of the mattress. In the case of a manufacturing defect in a component of the mattress, such as the mattress cover, we may elect to repair or replace the component rather than replace the entire mattress, and we reserve sole and complete discretion over that election. If we elect to replace the mattress or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. There may be a shipping fee up to $50 associated with warranty repairs or replacement (this fee will be evaluated on a case by case basis by Layla Sleep Inc.).