What's the return policy in case I don't love the Layla Kapok Pillow?
If you're not satisfied with the pillow for any reason, simply fill out the form on laylasleep.com/returns with your order number and the reason for your return and we will issue you a 100% refund-No return fees and no shipping fees are charged for returns (shipping fees to HI, AK, and Canada are non-refundable). We only ask that you sleep on the pillow for at least 4 weeks before deciding if it's right for you.
What’s so great about the Layla® Cooling Kapok Pillow?
We're glad you asked. The Layla® Pillow is a very unique combination of soft and supportive. Our proprietary mix of Kapok fiber and memory foam give you a super plush feel that still supports your head and neck where you need it. We’ve also included a zippered cover, so your pillow doesn’t get as gross and nasty as the others. Pillow a little too tall for you? Just open the zipper and remove some fill to get the right feel for you.
What is Kapok and why is it used to fill the Kapok Pillow?
Kapok fibers are harvested from the seeds of the Kapok tree, we use Kapok because it’s totally natural and harvested responsibly. We also use Kapok because it’s super light and airy and gives you a high end down-like feel, without having to take out any birds or mow down the forest.
What’s the warranty on the Kapok Pillow and what does it cover?
We offer a 5 year warranty on all materials and workmanship. Examples of this may include stitching or seams becoming undone from natural wear, the flattening or changing of the shape of the pillow, or the fading of colors of the Layla® Pillow cover. The warranty is non-transferable, so second hand Layla® Pillows, black market pillows, and mysterious hand me downs are not covered.
How long will it take to receive my new Layla® Kapok Pillow?
Once you place your order, we get right to work on crafting your pillow which will take 3-5 business days. Once shipped, it will take anywhere from 1-4 days to land at your doorstep, depending on where you are. We ship from New Jersey and Utah, so you can estimate based on your location and once your pillow ships, you’ll receive an email with a tracking number so you can check on it along the way.