Question 1

Why is Layla better than all the other mattresses?

Accepted Answer

We are glad you asked. There are two main reasons why Layla beats the competition. First, Layla is flippable. Because there are two different firmness levels on either side of the mattress, it's like getting 2 beds in 1. And second, Copper Gel infusion is amazing and gives you a mattress that is cooler, cleaner, and more supportive. We also use high-quality foam and fabric in the Layla Mattress, so you are getting more for your money and a mattress that's built to withstand years of nighttime activities.

Question 2

Will the Layla Mattress work with my existing base or foundation?

Accepted Answer

Typically, the answer is yes. But keep in mind that an improper or worn-out base or placing your mattress directly on the floor will impact the feel of the mattress significantly. Box springs are great if they are not worn or sagging. Slatted bases are fantastic as long as the slats are no more than 3" apart. And Layla conforms perfectly to adjustable bases. If you have any questions about your base, check out the Layla Foundation as a great example or feel free to start up a chat and ask us anything you want.

Question 3

What is the Return Policy in case I do not love the mattress?

Accepted Answer

If you are not satisfied with the mattress for any reason, simply send an email to support@laylasleep.com with your order number and the reason for your return. We will then arrange for you to donate your gently used mattress to a local charity. Snap a picture of the donation receipt and send it to us. Once we receive the donation receipt, we will refund you in full. There are no fees deducted from your refund and you will receive 100% of your money back. Shipping fees to Canada, Hawaii, and Alaska are non-refundable, but hey, if you live in such a cool place we are sure you will see the glass as half full.

Question 4

What is the Warranty on the Layla Mattress and what does it cover?

Accepted Answer

We offer an unprecedented Lifetime Warranty on all materials and workmanship. Why? Because we built your mattress to last. The warranty covers sagging of more than 1", loss of shape, splitting or cracking of the foam, and loss of mattress height. The warranty is non-transferable, so second hand Laylas, black market Laylas, and mysterious hand me downs are not covered.

Question 5

How long will it take to receive my new Layla Mattress?

Accepted Answer

Once you place your order, we get right to work on crafting your mattress which will take 2-3 days. Once shipped, it will take anywhere from 1-4 days to land at your doorstep, depending on where you are.

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