Warranty Claims

Something not perfect?

At Layla, we pride ourselves on high quality craftsmanship using premium materials, so your sleep products are built to last for years to come. We stand behind each and every product we sell, so if you have any issues with your item, please submit a claim using the form below.

If you don’t absolutely love it, return it.

Warranty Claim Form

Please complete this form to submit your warranty claim.

Warranty Policies and Terms by Product

Product	Trial Period	Return Policy
Memory Foam Mattress	Lifetime Warranty	Seams coming apart, sagging (more than 1"), loss of shape (more than 1"), and loss of mattress height (more than 1").
Hybrid Mattress	10 Year Warranty	Seams coming apart, sagging (more than 1"), loss of shape (more than 1"), and loss of mattress height (more than 1").
The Essential by Layla	10 Year Warranty	Seams coming apart, sagging (more than 1"), loss of shape (more than 1"), and loss of mattress height (more than 1").
Mattress Topper	5 Year Warranty	Splitting or cracking of the foam, and defects in the cover (not from normal use).
Kapok Pillow	5 Year Warranty	Defects in material or workmanship: Stitching or seams coming apart, or the fading of cover colors.
Memory Foam Pillow	5 Year Warranty	Defects in material or workmanship: Stitching or seams coming apart, or the fading of cover colors.
Foundation	5 Year Warranty	Defects in material or workmanship: splitting or cracking of the wood and bowing of the slats by more than .5"
Bed Frame	10 Year Warranty	Defects in material or workmanship: bowing of the frame by more than .5"
Platform Bed	5 Year Warranty	Defects in material or workmanship: splitting or cracking of the wood and bowing of the slats by more than .5"
Adjustable Base	10 Year Limited Warranty	1 Year: Defects in material or workmanship 2 Year: Motor 5 Year: Parts 10 Year: Defective Bed *Labor for any technical installations/repairs may not be included
Metal Platform Base (Discontinued)	3 Year Warranty	Faulty workmanship or structural defects: please refer to warranty card in product.
Bamboo Sheets	5 Year Warranty	Defects in material or workmanship: Stitching or seams coming apart, and rips or fraying that are not a result of abuse.
Down-Alternative Comforter	5 Year Warranty	Defects in material or workmanship: Stitching or seams coming apart, and rips or fraying that are not a result of abuse.
Weighted Blanket	5 Year Warranty	Defects in material or workmanship: Stitching or seams coming apart, and rips or fraying that are not a result of abuse.
Mattress Protectors	1 Year Warranty	Defects in material or workmanship: Stitching or seams coming apart, and rips or fraying that are not a result of abuse.
Pet Bed	1 Year Warranty	Manufacturer defects in material not caused by wear and tear (pet damage). Loss of shape in foam by 1″ or more.