Contact one of our sleep experts and we’ll get back to you as soon as possible.
During non sleeping hours, we generally respond pretty fast.
Your Layla Mattress is compressed, rolled, wrapped and boxed. It will be delivered right to your doorstep. How’s that for convenient?
Take your Layla out of the box, place it on your foundation, remove the wrapping and unroll that baby. Please don’t use a blade to remove the wrapping. Who wants a huge slice in their new mattress?
Once you remove the wrapping, your Layla will expand immediately. Stand back and watch the fun. Layla will expand to her full size within a few minutes.
Now place your bedding on the mattress and get the best sleep of your life, and even better, have the best awake of your life. Sleep Better, Live Better.
You can sleep on your Layla Mattress for up to 4 months after the purchase date. We ask that you allow your body to get used to your new Layla Mattress and wait at least two weeks before you decide whether or not you love it.
You’re gonna love it. But in the rare circumstance that you don’t love your Layla Mattress, we’ll work with you to donate the mattress to a local charity. Once donated, we’ll ask you to provide us with the documentation showing the donation and then we’ll issue you a refund in full back to the payment method you used to make your purchase. Since you’re not shipping your Layla Mattress, back, there are no return fees and no shipping fees charged. You will get 100% of your money back. With this policy, you have nothing to lose and many great nights of sleep to gain.
The Layla Mattress, ships for free and is delivered right to your doorstep in the lower 48 states.
*There is a flat fee of $125 for shipments to HI, AK, and $200 to Canada. Sorry guys, you know the drill. But we’ll still deliver it to your doorstep.
The Layla Mattress Lifetime Warranty covers sagging (more than 1”), loss of shape, splitting or cracking of the foam, and loss of mattress height. The warranty is only valid for customers who have purchased their Layla Mattress directly from our website or Layla Sleep authorized marketplaces.
We’re glad you asked. There are two main reasons why Layla beats the competition. First, Layla is flippable. Because there are two different firmness levels on either side of the mattress, it’s like getting 2 beds in 1. And second, Copper Gel infusion is amazing and gives you a mattress that is cooler, cleaner, and more supportive. We also use high quality foam and fabric in the Layla Mattress, so you’re getting more for your money and a mattress that’s built to withstand years of nighttime activities.
Typically, the answer is yes. But keep in mind that an improper or worn out base or placing your mattress directly on the floor will impact the feel of the mattress significantly. Box springs are great if they are not worn or sagging. Slatted bases are fantastic as long as the slats are no more than 3” apart. And Layla conforms perfectly to adjustable bases. If you have any questions about your base, check out the Layla Foundation as a great example or feel free to start up a chat and ask us anything you want.
If you’re not satisfied with the mattress for any reason, simply send an email to email@example.com with your order number and the reason for your return. We’ll then arrange for you to donate your gently used mattress to a local charity. Snap a picture of the donation receipt and send it to us. Once we receive the donation receipt, we will refund you in full. There are no fees deducted from your refund and you will receive 100% of your money back. Shipping fees to Canada, Hawaii, and Alaska are non-refundable, but hey, if you live in such a cool place we’re sure you’ll see the glass as half full.
We offer an unprecedented Lifetime Warranty on all materials and workmanship. Why? Because we built your mattress to last. The warranty covers sagging of more than 1”, loss of shape, splitting or cracking of the foam, and loss of mattress height. The warranty is non-transferable, so second hand Laylas, black market Laylas, and mysterious hand me downs are not covered.
Once you place your order, we get right to work on crafting your mattress which will take 2-3 days. Once shipped, it will take anywhere from 1-4 days to land at your doorstep, depending on where you are. We ship from Phoenix AZ, so you can estimate based on your location and once your mattress ships, you’ll receive an email with a tracking number so you can check on it along the way.